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If you have a simple question about what you should do next with your campaign. Feel free to give us a call, or read on.

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Although we don’t treat our team members like indentured slaves, we do make ourselves avaialbe at all times.

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How do I log In?

Once a user has been created, you will receive an email from the system inviting you to log in. You will have full access to change your password and login if you would like. If you have misplaced the email, or it is lost in an ocean of promotions from Pappa John’s and that sales guy, feel free to give us a call, or shoot us a message below, and we will reset it for you! 888.300.1496

Can I send review requests on the platform?

Absolutely! That’s the beauty of our platform. Not only is it easy to do, it’s highly effective in getting great reviews, and taking the not-so-great reviews internally to improve your operations. Improve your business, and build your reputation. This can be done by licking on the review requests tab on the top of the page, and following the simple steps, if you would like help setting it up, please give us a call! 888.300.1496

Do I get results from the email campaigns?

You betcha, the work we do is nothing without analytics. After you have sent your campaign, you can check the progress at any time by clicking the “report” tab at the top of the page. You can select the date range you would like to report on, download it to CSV, or view on screen. You can also see the unsubscribe list, and feedback results! If you need help, please give us a call! 888.300.1496

Can I do SMS campaigns?

Absolutely! The enterprise platform allows for SMS targeting directly from the dashboard, however, this is an upgraded feature. If you would like to use the mobile platform, please contact us today! 888.300.1496

Can I respond to reviews?

Yes! How cool is that? You can respond to any platform directly from the dashboard. We admit, it’s our favorite part. You can manage your responses, and appear very active in your social rep. campaign! You’re welcome. If  you need help, please call us at your convenience! 888.300.1496

Where do I go to login?

In addition to a cool tab in our menu on this site, you can also type in (or click) If you have forgotten your login or password, please call customer service so we can get you in!  888.300.1496

Why don't the ranks match?

This is a very common question, and we are happy to answer it. While you are spot checking our work, make sure you are using “incognito mode.” This can be done by pushing CTRL+SHFT+N on your keyboard. You will see a little spy figure near the search bar. Navigate to google and check again. Because Google will cache your history as well as your behavior and location, it’s highly likely you will have tainted results. We want the info you receive to be accurate. There is always going to be a deviation from day to day, as well as location to location. If we are tracking national keywords, you may populate higher near your head quarters, versus across the country. If you have more questions, please call us at.  888.300.1496

How do i interpret the graphs?

Remember that the graphs have time lines and durations. Make sure you are reading the long term trend lines. Because many variables come into play, the daily results can jump around like the stock market, sometimes a joyous event, sometimes a cringe worthy site. Make sure you set your parameters to see one month, two month, or three month data. What we want to see is consistent growth over the course of time. Remember that SEO is not a 30 day infomercial. It is a contribution to long term success. If you have more questions, please give us a call!  888.300.1496

Can I see google analytics and console?

You sure can. If you have made our team an admin on your console, we will make the connection for you, and feed the information into the dashboard. If you would like to see your traffic, simply click “Analytics & Traffic” at the top of the page, click the menu button “Traffic” or “Coogle Search Console Data” and review the information. We watch this information for potential keyword opportunites, as well as traffic patterns! If you have more questions, please give us a call.  888.300.1496

Can I see my competitors info?

Yes, you can. But keep in mind the information you see with be comparing your competitors to your allocated keywords on the campaign, not all of the keywords on the net. Click on the “Competitors” tab, and you will see your top 5 competitors, that we manually added. You can also see the top ten based on what the scrapers see as your primary competition. You can also review “all competitors” based on each keyword. If you have more questions, please give us a call!   888.300.1496

Ranking Dashboard

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General Questions

How Long does seo take?

This infamous question has been making or breaking SEO service contracts for years. The answer is, there is no answer. If the question was more specific, such as, “How long before I’m ranking on the first page for the keyword “locksmith nyc” we can establish projections, based on the amount of people using the keyword, how they are using the keyword, the domain authority of those already ranking, what your current rank is, and how aggressively you are targeting the word. Don’t be put off by the indirection in the question, the truth is, each keyword will take a differnt amount of time to rank, and establish traffic. Any new campaign will likely target less competitive keywords in order to establish traffic, and an ROI, while the short tail (high traffic) keywords are dilligently worked on. 

Long Tail vs. Short Tail Keywords

Although keywords that have search volumes of 1k+ people a month seem to be very valuable, that is not always the case. While keyword research is being conducted, one must take into consideration the conversion factor of the keyword itself. To put that into perspective, please see the following example. 

Short Tail Keyword Search: Mother’s Day gift. 


  •  21,700,000
  • Google Shop (top of page)
  • Google Snippet (below shop)
  • 10 organic results
  • 5 include blogs on gift ideas
  • 2 Walmart
  • 3 News Articles

This type of search term, while having high search volume is likely to produce non specific results, because it is a non specific inquiry. 

Long Tail Keyword: “Alcohol gift baskets for mom”


  • 3,180,000
  • 4 ads (top of page)
  • Google shop (right sidebar with 30 options w/images.
  • 9 organic listings with alcohol gift baskets.
  • 1 organic listing for diy alcohol gift basket building.

As you can see, the difference in the results, changes based on the specificity of the inquiry. Our job is to find out the specific questions people are asking that pertain to your line of work, and agressivly work to be on those pages, for the searchers who have a credit card in hand, ready to get Mom a little tipsy!

What is a backlink?

Backlinks are Google’s way of vetting out websites in theory they are very similar to a business reference (if you were hiring an employee to work for you). If you asked the employee for 3 references, and their mother called you three times, it would not hold much weight towards your decision to hire, and may actually persuade you in the other direction. If the President of the US, the Prime Minister of France, and Garth Brooks called, you may insist they take a higher level position than originally anticipted. 

Backlinks work in the same way, each referring domain acts as a unique reference, the higher the “domain authority” is on the referring site (the better their reputation standing is with Google) the higher impact the reference has to your reputation, and in turn, your rank. 

Can I do my own SEO

Without a doubt, yes. You can. Not only are you capable, we will teach you how to do it. ThinkBIG believes that in educating people on SEO tactics, strategy, and deployment we establish the value of the work we are doing. The fact is, SEO is a natural process that can be heavily influenced by best practices, and consistency. SEO also takes  a tremendous amount of time. Once you understand the amount of time, energy, and effort that goes into running a campaign, you will find it much more cost effective to hire a firm you trust, than attempting to do the work yourself, while learning the industry. We know you are a true professional in your field, and we know we are professional in ours. 

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